Privacy Policy — How dk9990 Handles Your Data

1. Introduction

dk9990 takes the privacy of its players seriously. This Privacy Policy sets out what personal information we collect when you use the platform, why we collect it, how it is stored and protected, who it may be shared with, and what choices you have in relation to your own data.

This policy applies to all registered players, visitors to the site, and users of the dk9990 Android app. It covers data collected through registration, account use, deposits, withdrawals, betting activity, Live Casino and Game Lobby sessions, customer support interactions, and general browsing of the platform.

We recommend reading this policy alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your use of the platform.

2. Data We Collect

dk9990 collects personal data in several ways. The main categories are set out below:

We only collect the minimum data necessary to provide the service and comply with our obligations. We do not collect sensitive categories of personal data — such as health information, biometric data or political views — and have no reason to do so in operating an online gaming platform.

3. How We Use Your Data

Your personal data is used for specific, legitimate purposes only. The main purposes are:

• Account creation and management: to register your account, verify your identity and maintain your profile on the platform.
• Processing transactions: to handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Platform operation: to allow you to place bets, play casino games, access the Live Casino, use the Game Lobby and interact with all features of dk9990.
• Security and fraud prevention: to monitor for suspicious activity, detect duplicate accounts, prevent money laundering and protect the platform from abuse.
• Customer support: to respond to your queries, resolve disputes and assist with account issues.
• Responsible gaming: to monitor play patterns and, where indicators of problem gambling are identified, offer support tools or apply limits in line with our responsible gaming policy.
• Platform improvement: to analyse usage patterns and improve the platform experience — navigation, game loading, betting interface and mobile app performance.
• Legal and compliance purposes: to meet any applicable obligations and maintain records as required.

dk9990 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where identity verification is required for regulatory compliance. In such cases, you can request human review of any decision.

4. Payment Data & PKR Transactions

When you make a deposit or request a withdrawal, transaction data passes through our payment processing partners. dk9990 handles transactions in PKR using JazzCash, Easypaisa, Raast, standard bank transfers, cards and other supported mobile wallets.

Full card numbers, JazzCash or Easypaisa PINs and bank account credentials are never stored on dk9990 servers. Payment data is tokenised or handled directly by the payment provider, and dk9990 retains only transaction references and confirmation records necessary for account management and dispute resolution.

Your payment method must be registered in your own name. Sharing payment details with another person to fund an account or receive withdrawals is not permitted and creates a data security risk that dk9990 cannot be responsible for.

5. Sharing with Third Parties

dk9990 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and card payment providers receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: When KYC verification is required, identity documents may be processed by a third-party verification service operating on our behalf.
• Game providers: When you play games in the Game Lobby or Live Casino, session and gameplay data is passed to the relevant game provider to run the game and calculate outcomes. These providers operate their own data environments.
• Fraud and security services: IP address, device data and transaction patterns may be shared with anti-fraud partners to protect the platform and its players.
• Legal obligations: Where required by applicable law, court order or legitimate legal process, we may disclose personal data to relevant authorities.

All third parties who process data on behalf of dk9990 are required to handle it securely and use it only for the purpose for which it was shared. They are not permitted to use your data for their own unrelated purposes.

6. Cookies & Tracking

dk9990 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your password or payment details.

The types of cookies used on dk9990 are:

• Essential cookies: Required for the platform to function — keeping your session active while you are logged in, remembering your language preference and maintaining your bet slip between pages.
• Analytics cookies: Used to understand which pages and features are most used, how long players spend on different sections, and where technical issues are occurring. This data is aggregated and anonymised.
• Security cookies: Help detect unusual login attempts, protect against cross-site request forgery and flag suspicious session activity.

You can control or disable non-essential cookies through your browser settings. Disabling essential cookies will affect platform functionality — you may not be able to stay logged in or use the betting interface correctly. dk9990 does not use third-party advertising cookies or behavioural tracking cookies for ad targeting.

7. Data Retention

dk9990 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable obligations. The general approach to retention is as follows:

• Active account data is retained for as long as your account remains open and active on the platform.
• Transaction and financial records are retained for a minimum period after each transaction for record-keeping and dispute resolution purposes.
• Identity verification documents are retained for the period required to satisfy anti-money laundering and know-your-customer obligations.
• Support correspondence is retained for a reasonable period to allow follow-up on ongoing issues.
• Closed account data is retained for a period after account closure to handle any outstanding queries, disputes or legal matters, after which it is securely deleted or anonymised.

When data is no longer required, it is deleted from active systems. Anonymised, aggregated data — which cannot be linked back to any individual — may be retained indefinitely for platform analysis purposes.

8. Security Measures

Protecting your data is a core responsibility that dk9990 takes seriously. The following measures are in place to secure personal data held on our systems:

• All data transmitted between your device and dk9990 is protected by SSL/TLS encryption.
• Passwords are stored using one-way hashing — even dk9990 staff cannot see your password in plain text.
• Access to personal data within dk9990 systems is restricted to staff members who need it to perform their role.
• Payment data is handled by our payment partners using their own PCI-compliant security environments. dk9990 does not store full card numbers or mobile wallet PINs.
• System access logs are maintained and reviewed for unusual activity.
• Regular internal reviews are conducted to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password for your dk9990 account, do not share your login details with anyone, and contact support immediately if you suspect your account has been accessed without your knowledge.

9. Your Rights

As a registered player on dk9990, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and the specific request.

We aim to respond to all data rights requests within a reasonable timeframe. Some requests — such as deletion requests — may be subject to verification of your identity before they are processed.

10. Minors & Age Policy

dk9990 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires players to confirm they are 18 or older, and age verification checks are carried out as part of the KYC process.

If we identify that an account has been created by a person under 18, the account will be closed immediately, all associated data will be deleted in line with our retention policy, and any deposited funds will be returned to the original payment method after standard checks.

Parents and guardians who believe a minor in their household may have registered on dk9990 should contact support immediately. We will act on any such report without delay.

11. App Privacy

The dk9990 Android APK, available from the Download page, is a native mobile client for the platform. The following privacy points are specific to app use:

• The app requests only the permissions required to function — internet access for platform connectivity, and storage access only if you choose to save or upload documents for verification.
• The app does not access your contacts, call logs, location in the background, camera without your explicit action, or any data outside the app's own storage.
• Push notifications may be enabled to receive alerts about account activity or promotions. You can disable these at any time through your device's notification settings.
• The app shares the same login session as the web platform — your account data, balance and betting history are synchronised across both.
• If you uninstall the app, locally cached data is removed from your device. Your account data on dk9990 servers is retained in line with the retention policy described in Section 7.

We recommend downloading the dk9990 app only from the official Download page on the website. Third-party APK sources are not endorsed and may carry security risks unrelated to dk9990.

12. Changes to This Policy

dk9990 may update this Privacy Policy from time to time as the platform evolves or in response to changes in applicable requirements. When material changes are made, registered players will be notified by email to the address on their account. The updated policy will also be published on this page with a revised effective date.

Continued use of the platform after the date an updated policy takes effect constitutes acceptance of the revised terms. If you disagree with changes to this policy, you should stop using the platform and contact support to close your account.

We encourage you to review this page periodically. The "Last updated" notice at the top of the page shows when the most recent revision was made.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with the dk9990 support team.

• Email: [email protected] (text only — not a clickable link)
• Live Chat: Available within the platform when you are logged in to your account

When submitting a data rights request, please include your registered account username and a clear description of your request. This allows us to locate your data quickly and respond without unnecessary delay.

For urgent security concerns — such as suspected unauthorised access to your account — contact support immediately via Live Chat for the fastest response.